Work Experience                         

Fivestars by Sumup                                                                                                   

Instructional Design Manager

12/21-Present

• Leading the design and develop of synchronous, asynchronous, virtual, and in-person onboarding program curriculums for outside sales onboarding, sales development representative onboarding, and sales manager development based on gap analysis findings, data-based evaluations, and Andragogy best practices

• Managing team projects and strategy including tracking project progress, presenting results to executives, interfacing with stakeholders, vetting learning technologies, and planning for team growth

• Interviewing, developing, and mentoring team members in instructional design, technical writing, and content management practices

• Build and implement internal sales and operations trainings on financial technology product updates and launches for key business initiatives

• Determine and develop performance gap and professional development solutions in a variety of modalities including written guides, live instructor-led courses, eLearning modules, job aids, and videos

 

Instructional Design Freelance Work        

09/21-11/22                                                                  

• Consulted on curriculum design and course activities to align learning objectives with program goals and adult learning best practices for the Executive Mastermind course, a program to coach high-level business managers in obtaining and thriving in executive-level positions.

• Constructed outline, activities, and materials for the Challenge the Conversation critical thinking course for the University of Maryland, Smith School of Business

• Developed implementation plan and created instructor’s materials for The Future of You, Business, and Society course at the University of Maryland, Smith School of Business for incoming freshman students

• Created user-friendly technical engineering software training for Applied Software Engineering

• Wrote instructor’s guide and student materials on youth financial literacy for the Nolij Foundation nonprofit

• Developed a course outline and facilitator’s script for a professional development course on Deep Work

• Wrote an engaging and instructional blog series to market consultation services for Applied Software Engineering

 

Midcontinent Independent System Operator                                                                

Customer Experience Instructional Designer     

 5/21-12/21                                                                            

• Conducted an external training evaluation gathering quantitative and qualitative data to determine training gaps and customer needs driving program development recommendations

• Collaborated with SME’s to design and develop technical eLearning courses and materials following an agile ADDIE model, adult learning and motivation theories, and eLearning best practices

• Managed projects to improve learner experience, implement personalized learning plans, grow customer communication pathways, and increase LMS capabilities

 

Purdue Global University                                                                                                               

Business and Writing Tutor    

 9/20-10/21                                                                                                               

• Facilitated virtual tutoring sessions guiding adult learners in business, writing, and study skills helping them develop a growth mindset and further educational success

• Edited undergraduate and graduate papers for grammar, organization, writing quality, and APA formatting

• Coached students in business management projects including presentations, market research, financial analyses, and business plans

• Implemented multi-media rich approaches to give written, video, and live feedback allowing for synchronous and asynchronous instruction

                                                                                                                                                 

Birdsong Peanuts                                                                                                                                         

Supply Chain Data Analyst   

6/18-4/21                                                                                                                                

• Collected, analyzed, and presented complex data to assist the corporate team with sales decisions based on optimal inventory management, profitability, and product quality

• Produced company’s first corporate virtual training modules to increase training quality standards

• Designed and presented educational and persuasive PowerPoint presentations for customers on key business topics following graphic design principles and business objectives

 

Technology Expertise

Content Development

Articulate Storyline, Articulate Rise, Camtasia, SnagIt, Canva, Accredible, Wix, Wordpress, Weebly, Microsoft

PowerPoint, Microsoft Word

Learning Management Systems

LMS vetting process, Workramp, Cornerstone, Canvas

Virtual Communication

Google Suite, Zoom, Slack, SharePoint, ConexEd, Screencast-O-Matic

Project Development and Evaluation

Excel, Qualtrics, Tableau, Teamwork, Typeform, Figma, Jira